Returns & Exchanges

Our Return & Exchange Policy

At WAW Online Kade, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and exchanges.

Return Period

You have 7 days from the date of delivery to return or exchange your product.

Returns or exchanges requested after 7 days will not be accepted unless the product has a manufacturing defect.

Eligible for Returns

Returns and exchanges are accepted under the following conditions:

Defective or Damaged Products: Items received with manufacturing defects or damaged during shipping
Wrong Product: If you received a different product than what you ordered
Incorrect Size/Color: If the product size or color doesn't match your order
Quality Issues: Products that don't meet expected quality standards
Missing Items: If parts or accessories are missing from your order

Return Conditions

To be eligible for a return or exchange, your item must meet these conditions:

Product must be unused and in the same condition as received
Original packaging, tags, and labels must be intact
Include all accessories, manuals, and free gifts that came with the product
Product must not show signs of use, wear, or damage
Invoice or proof of purchase must be provided

Non-Returnable Items

The following items cannot be returned or exchanged:

Personal Care Items: Products for hygiene reasons (cosmetics, undergarments, etc.)
Used Products: Items that have been used, worn, or damaged by the customer
Customized Products: Items that were specially made or personalized for you
Perishable Goods: Food items, flowers, plants
Digital Products: Downloadable software, e-books, or gift cards
Sale Items: Products purchased during clearance or final sale (unless defective)

How to Return Your Product

Contact Us

Call or WhatsApp us within 7 days

Provide Details

Send order number and reason for return

Get Approval

Await confirmation from our team

Pack & Send

Carefully pack item with invoice

Inspection

We inspect the returned product

Refund/Exchange

Receive refund or replacement

Refund Policy

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

Approved Refunds: Processed within 5-7 business days
Refund Method: Refunded to your original payment method
Bank Transfer: If paid by cash, refund via bank transfer
Delivery Charges: Non-refundable unless we sent wrong/defective product

Note: Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchange Policy

We offer exchanges for the following scenarios:

Size Exchange: Different size of the same product (if available)
Color Exchange: Different color of the same product (if available)
Product Exchange: Replace with a different product of equal or higher value
Defective Product: Immediate replacement with the same product

Exchange Processing: Exchanges are processed within 3-5 business days after we receive the returned product. The replacement will be shipped at no additional cost if the return is due to our error.

Return Shipping

Our Fault: We cover return shipping costs for defective, damaged, or wrong products
Customer Request: Customer bears return shipping costs for change of mind or incorrect order
Pickup Service: We can arrange pickup from your location (charges may apply)
Secure Packaging: Please pack items securely to prevent damage during return transit

Important Notes

Please inspect your order upon delivery and report any issues immediately
Take photos/videos of damaged products as proof for return claims
Keep original packaging until you're satisfied with the product
Return requests must be initiated by contacting our customer service
We reserve the right to refuse returns that don't meet our policy conditions
This policy may be updated from time to time. Check our website for the latest version